1. Introduction

At Registry Express Inc. (“we,” “us,” or “our”), we are committed to protecting the privacy of our clients and website users. his Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information.

By using our website, services, or communicating with us, you consent to the collection, use, and disclosure of your personal information as described in this policy.

2. Scope

This Privacy Policy applies to the collection, use, and protection of personal information in the following contexts:

Personal information collected through our website, online forms, communications, and account creation processes;
Personal information collected in the course of providing Alberta Registry services and related business support services;
Information collected during client onboarding, verification, payment processing, and ongoing client correspondence.

This policy does not apply to aggregated data that cannot be used to identify an individual, nor does it apply to business contact information that is used solely for business communication purposes.

3. What is Personal Information?

Personal information refers to information about an identifiable individual, including but not limited to:

Name, address, email, and phone number
Date of birth
Government-issued identification numbers (e.g., driver’s license, SIN where applicable)
Corporate ownership or directorship information if linked to an individual
Payment details
IP addresses or location data (if collected through online tracking)

4. Types of Information We Collect

We collect the following categories of personal information, as applicable to the services provided:

a. Information You Provide Directly

Name and contact details: When creating an account, submitting a service request, or engaging in communication with us.
Corporate registry filing details: Such as information on shareholders, directors, business addresses, and other relevant corporate data.
Payment information: This includes billing details processed through secure third-party payment gateways.
Identity verification documents: When required for specific services, such as government filings or regulatory compliance.

b. Information Collected Automatically

Technical data: Such as your IP address, browser type, operating system, and other similar technical identifiers, including information collected through cookies (see Section 10).
Website usage statistics: We collect data on your interactions with our website through the use of analytics tools (e.g., Google Analytics), which may include pages visited, session duration, and user engagement patterns.

c. Information from Third Parties

We may obtain information from trusted third-party sources, including government registries, service partners, or identity verification providers, to assist with fulfilling service requests or meeting legal and regulatory obligations.

5. Purposes for Collection, Use, and Disclosure

We collect and use personal information for the following purposes:

To process Alberta Registry filings and related services
To verify your identity and prevent fraudulent activity
To communicate with you about your account, filings, or inquiries
To process payments securely
To comply with legal, regulatory, and contractual obligations
To maintain internal records and service logs
To improve our services, website functionality, and customer experience
To meet retention obligations under Alberta law

We will only use your personal information for the purposes for which it was collected or as required by law.

6. Consent

We will obtain your express or implied consent before collecting, using, or disclosing your personal information, except where otherwise permitted or required by law.

Express consent is typically obtained when you actively agree, such as checking a box or submitting a form.
Implied consent may apply where your use of a service reasonably implies agreement (e.g., submitting a corporate filing request).

You may withdraw your consent at any time, subject to legal and contractual restrictions. Withdrawal of consent may limit our ability to provide certain services.

7. Disclosure of Personal Information

We may disclose your personal information to the following parties, only as necessary and appropriate:

Government authorities (e.g., Alberta Registries, Corporate Registry offices) as required to process filings or fulfill regulatory requirements;
Public bodies subject to FOIP when acting on their behalf or when required to support legal or administrative processes. In such cases, we take steps to ensure compliance with FOIP provisions regarding collection, access, retention, and disposal;
Third-party service providers (e.g., payment processors, IT providers) who require access to complete service delivery;
Regulators, courts, or law enforcement, when disclosure is required or authorized under law, including FOIP.

We do not sell or rent personal information to third parties.

8. Data Retention

We retain personal information only as long as necessary to fulfill the purposes for which it was collected, and to comply with applicable legal, regulatory, or business requirements.

Once personal information is no longer required for these purposes, we will securely destroy, delete, or anonymize it in accordance with our internal data retention policy, ensuring that all data is handled in a secure and compliant manner.

9. How We Protect Your Information

We use a combination of administrative, technical, and physical safeguards to protect your personal information, including:

Secure socket layer (SSL) encryption for data transmission
Role-based access controls and password protection
Encrypted storage of sensitive data where applicable
Regular security audits and system updates
Staff training and confidentiality agreements

Despite our efforts, no method of electronic transmission or storage is 100% secure. You accept the risks inherent in sharing information online.

10. Cookies and Website Tracking

We may use cookies, tracking pixels, and analytics tools to:

Understand user behavior on our website
Maintain session states and preferences
Improve navigation and design

You can disable cookies through your browser settings, although doing so may affect the functionality of the site.

We use services such as Google Analytics, which may collect information in accordance with their own privacy policies. IP addresses collected by these services are anonymized where possible.

11. Cross-Border Transfers

While we strive to store data within Canada, certain third-party service providers (e.g., cloud hosting, analytics) may store or process personal information in other jurisdictions. These jurisdictions may have privacy laws that differ from Alberta’s.

By using our services, you consent to such cross-border transfers as necessary for service delivery.

12. Your Rights

Subject to limited exceptions under Alberta law, you have the right to:

Access the personal information we hold about you
Correct inaccuracies in your information
Withdraw consent for certain uses
Request deletion of information no longer needed

To make a request, contact our Privacy Officer at the details in Section 14.

13. Third-Party Websites

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of such sites. We encourage you to read their privacy policies before providing any personal information.

14. Contact Information and Complaints

If you have questions, concerns, or complaints about this Privacy Policy or our handling of your personal information, please contact:

Privacy Officer
Registry Express Inc.

1841-1632 14 Ave NW, Calgary, AB

info@registryexpressinc.ca

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal obligations. Any updates will be posted on our website with a revised “Last Updated” date.

Your continued use of our services constitutes acceptance of any changes.

Last updated: May 1, 2025

Privacy Statement